General Terms and Conditions
Conditions of Use
Shipping & Handling
Most orders are shipped within 24-48hrs after receipt via UPS in the continental USA. Deliveries within the United States are shipped via UPS - please provide a street address and a mailing address if different from street address. UPS shipments are automatically insured up to $100. Please add:
up to $30.00 $5.95
$30.01 - $100.00 $9.95
$100.01 - $200.00 $11.95
$200.01 - $300.00 $13.95
$300.01 or more FREE
IMPORTANT INFORMATION for orders shipped outside the USA:
LINDNER-USA will only ship orders to North and South America. (For all other locations please contact LINDNER-Export at: export@lindner-original.de) Minimum order is $100.00 and full shipping charges will be added to your order. Insurance (where available) is highly recommended. LINDNER is not responsible for any loss or damage.
Shipments to Hawaii, Alaska, and Puerto Rico are shipped UPS 2nd Day Air or upon request, via USPS Insured. Please contact our office for rates.
Upon special request, we deliver USPS Insured. Please contact our office for rates.
Occasionally, we have questions pertaining to your order and we would like to call you so please provide a daytime phone number when placing an order.
Rush Delivery
...need your products in a hurry? We can ship UPS 2nd Day Air or UPS Next Day Air. Please contact us for rates!
Gift Certificates
...can be purchased for any amount over $ 25.00.
Our Guarantee
LINDNER does its best to ensure that you'll be satisfied with every purchase. However, should any item fall short of your expectations, by all means return it to us unused, upon receipt (within 14 days after invoice date). Just enclose a quick note with your return and we will send you a prompt refund, exchange, or replacement, whichever you prefer.
Exchanges & Returns
* Careful packaging is essential. Please use the same packaging materials that were used for delivery.
* We recommend insuring your package.
* Please include your invoice/complete name & address, daytime phone number, and reason of your return.
* All returns must be sent to the following address:
LINDNER Publications, Inc.
Attn. Return Department
6500 Joy Road
Syracuse, NY 13220
* Important: We cannot accept returns for credit, refund, or exchange which arrive damaged due to improper packaging! Custom orders cannot be returned.
Customer Service & Inquiries
Please do not hesitate to contact us if you have any questions about our products and services, or an order that was already placed. Simply call us at 1-800-654-0324 Mo-Fr 8am-5pm EST or send us an e-mail to: lindner@lindner-usa.com
How does the electronic business trade work?
(Client information regarding contracts in electronic business trade)
An order is very easy: first you fill your shopping cart. Then you log in either as a regular customer with a personalized password or register as a new client. Following you can enter the shipping address, type of payment and finally the confirmation to your binding order. The receipt of your order will be confirmed immediately via electronic mail. The contract is only validated when you confirm the order in writing of when we supply the goods.
Your order, which is then content of the contract, will be registered and saved by us. You can print out your order directly before confirming. The terms of the contract will be sent to you in written form latest with delivery of the goods.
Your order can be amended before sending of the order. Please check thoroughly if the data given by you is correct before you send off your final order.
The available language for the contract conclusion is German. An overview of our subsidiaries and agencies in other countries are found under LINDNER International.